LIVVAL — Return & Refund Policy

Last updated: [18/10/2026 ]

At LIVVAL, we want you to feel confident shopping with us. If something isn’t right with your order, our team is here to help.

This policy applies to purchases made through livval.com for delivery within the United Arab Emirates (UAE). It should be read alongside our Shipping Policy, Terms of Service, and applicable product warranties.

1. Change-of-Mind Returns

You may request a return within 7 calendar days of receiving your order if you change your mind.

To qualify for a change-of-mind return, the product should:

• Be unused and in its original condition.

• Include its original packaging, accessories, manuals, and other supplied items.

• Be accompanied by your order number or proof of purchase.

• Be returned after you contact us and receive return instructions.

Please contact us within the 7-day window before sending an item back. We will confirm the return process and the appropriate return address.

Hygiene and product-specific exclusions

Certain products may not qualify for change-of-mind returns where a specific exclusion is permitted by applicable law. This may include opened or used personal-care products where a legitimate hygiene or safety exception applies.

These exclusions do not remove any applicable rights relating to defective, damaged, unsafe, incorrect, or non-conforming products.

2. Damaged, Defective, Incorrect, or Incomplete Orders

If your product arrives damaged or defective, you receive the wrong item, or an included component is missing, please contact us as soon as reasonably possible.

Email info@livval.com with your order number, a description of the issue, and photographs or videos where helpful.

We will assess the issue and explain the available next steps. Depending on the circumstances and applicable law, this may include repair, replacement, return, refund, or another required remedy.

For qualifying issues where a return is required, LIVVAL will cover reasonable return-shipping costs as applicable. The 7-day change-of-mind window does not limit statutory consumer rights or remedies.

3. How to Request a Return

1. Contact info@livval.com and provide your order number.

2. Identify the item and explain the reason for the return.

3. Wait for confirmation and return instructions.

4. Package the item securely, including its original packaging and accessories where applicable.

5. Send it using the agreed return method.

Do not send products to an address printed on a parcel unless we have confirmed that it is the correct return address.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the return-shipping cost.

For qualifying defective, damaged, incorrect, or otherwise legally covered returns, LIVVAL will cover reasonable return-shipping costs as applicable.

Original delivery fees and other charges will be handled according to the circumstances of the order and applicable law. We will not impose deductions or charges that unlawfully restrict a consumer's rights.

5. Refunds and Processing

When we receive a returned item, we may inspect it to assess its condition and the appropriate outcome. We will notify you of the result and the next steps.

Approved refunds will be processed in accordance with applicable law and the circumstances of the return. Where appropriate, we will refund the original payment method.

The time required for funds to appear in your account may depend on your bank or payment provider. We will communicate relevant processing details when confirming your refund.

6. Cash-on-Delivery (COD) Orders

Refunds for cash-on-delivery orders are handled case by case.

Depending on the circumstances, LIVVAL may arrange a bank transfer or another mutually agreed, lawful refund method. If a bank transfer is appropriate, we may request the information reasonably necessary to complete it securely.

We will explain the proposed refund method before processing the refund. This process does not limit any refund or other remedy required by applicable law.

7. Exchanges and Replacements

For a change-of-mind exchange, contact us to discuss availability. Exchanges depend on stock and confirmation from LIVVAL.

If a product is defective, damaged, incorrect, or otherwise covered by consumer-protection requirements, we will handle the request in accordance with applicable legal rights and remedies.

8. Order Cancellations

If you wish to cancel an order, contact info@livval.com as soon as possible and include your order number.

We will confirm whether cancellation is possible before dispatch. If the order has already been dispatched or delivered, we will explain the applicable return process, without limiting any rights available under UAE law.

9. Consumer Rights

This policy is not intended to exclude, restrict, or replace any consumer rights or remedies that cannot lawfully be excluded under UAE law.

Where a provision of this policy conflicts with a mandatory legal requirement, the legal requirement will prevail.

Please include your order number in your message so we can assist you efficiently.